The following charts will help you to understand our Returns & Exchange policy based on country.
Kindly contact us directly if you have more questions or require support.
EXCHANGE, REFUND AND STORE CREDIT PERMITTED
CUSTOMS DUTIES AND SHIPPING CHARGES NOT REFUNDED. CUSTOMS DUTIES AND SHIPPING CHARGES WILL BE DEDUCTED FROM EXCHANGE BALANCE / STORE CREDIT IN CASES OF STORE CREDIT OR EXCHANGE.
*ADDITIONAL RESTRICTIONS ON LARGER ORDER REFUNDS BELOW
| Bahrain (BH) |
Hong Kong (HK) |
Nepal (NP) |
Qatar (QA) |
| Bangladesh (BD) |
India (IN) |
Netherlands (NL) |
Saudi Arabia (SA) |
| Belgium (BE) |
Iraq (IQ) |
Oman (OM) |
Spain (ES) |
| Canada (CA) |
Ireland (IE) |
Pakistan (PK) |
Sri Lanka (LK) |
| China (CN) |
Italy (IT) |
Luxembourg (LU) |
Sweden (SE) |
| Cyprus (CY) |
Jordan (JO) |
Monaco (MC) |
Switzerland (CH) |
| Denmark (DK) |
Lebanon (LB) |
Nepal (NP) |
USA (US) |
| Egypt (EG) |
Liechtenstein (LI) |
Netherlands (NL) |
UAE (AE) |
| France (FR) |
Luxembourg (LU) |
Oman (OM) |
United Kingdom (GB) |
| Germany (DE) |
Monaco (MC) |
Pakistan (PK) |
Vatican City (VA) |
IN CASE OF ORDERS OVER €1750, AN ADDITIONAL 10% OF THE VALUE OF THE GOODS WILL BE DEDUCTED IN CASE OF FULL REFUND.
IN THE CASE OF MULTIPLE ORDERS UNDER €1750 ARRIVING AT THE SAME DESTINATION WITHIN TWO WEEKS OF EACH OTHER AND TOTALING OVER 1750 EUR, AND SHIPPED BACCK FROM THE SAME DESTINATION, A 10% PENALTY WILL BE APPLIED. THIS IS A PROTECTIVE MEASURE TAKEN BY LIUDMILA COMMERCIAL CO. AGAINT IMPROPER UTILIZATION OF ITS STOCK.
ONLY EXCHANGE AND STORE CREDIT PERMITTED. REFUNDS NOT ALLOWED AT THIS TIME
CUSTOMS DUTIES AND SHIPPING CHARGES WILL BE DEDUCTED FROM STORE CREDIT IN CASES WHERE THIS IS APPLICABLE
| Australia (AU) |
Guernsey (GG) |
New Zealand (NZ) |
Turkey (TR) |
| Austria (AT) |
Hungary (HU) |
Norway (NO) |
|
| Azerbaijan (AZ) |
Indonesia (ID) |
Philippines (PH) |
|
| Bosnia & Herzegovina(BA) |
Japan (JP) |
Poland (PL) |
|
| Brunei (BN) |
Jersey (JE) |
Portugal (PT) |
|
| Bulgaria (BG) |
Kazakhstan (KZ) |
Romania (RO) |
|
| Croatia (HR) |
Korea, Rep. Of (KR) |
Singapore (SG) |
|
| Czech Rep., The (CZ) |
Macau (MO) |
Sudan (SD) |
|
| Finland (FI) |
Malaysia (MY) |
Taiwan (TW) |
|
| Greece (GR) |
Malta (MT) |
Thailand (TH) |
|