The following charts will help you to understand our Returns & Exchange policy based on country.
Kindly contact us directly if you have more questions or require support.
EXCHANGE, REFUND AND STORE CREDIT PERMITTED
CUSTOMS DUTIES AND SHIPPING CHARGES NOT REFUNDED. CUSTOMS DUTIES AND SHIPPING CHARGES WILL BE DEDUCTED FROM EXCHANGE BALANCE / STORE CREDIT IN CASES OF STORE CREDIT OR EXCHANGE.
*ADDITIONAL RESTRICTIONS ON LARGER ORDER REFUNDS BELOW
Hong Kong (HK)
Saudi Arabia (SA)
Sri Lanka (LK)
United Kingdom (GB)
Vatican City (VA)
IN CASE OF ORDERS OVER €1750, AN ADDITIONAL 10% OF THE VALUE OF THE GOODS WILL BE DEDUCTED IN CASE OF FULL REFUND.
IN THE CASE OF MULTIPLE ORDERS UNDER €1750 ARRIVING AT THE SAME DESTINATION WITHIN TWO WEEKS OF EACH OTHER AND TOTALING OVER 1750 EUR, AND SHIPPED BACCK FROM THE SAME DESTINATION, A 10% PENALTY WILL BE APPLIED. THIS IS A PROTECTIVE MEASURE TAKEN BY LIUDMILA COMMERCIAL CO. AGAINT IMPROPER UTILIZATION OF ITS STOCK.
ONLY EXCHANGE AND STORE CREDIT PERMITTED. REFUNDS NOT ALLOWED AT THIS TIME
CUSTOMS DUTIES AND SHIPPING CHARGES WILL BE DEDUCTED FROM STORE CREDIT IN CASES WHERE THIS IS APPLICABLE
New Zealand (NZ)
Bosnia & Herzegovina(BA)
Korea, Rep. Of (KR)
Czech Rep., The (CZ)
IMPORTANT DELIVERY INFORMATION
Average fulfillment is 1-10 working days depending on the Country and DHL.
The exact duration for your country will be displayed on Checkout.
TAXES AND DUTIES
DDP & DDU
We ship to most locations on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price.
The following destinations are shipped to on a DDP (Delivery Duty Paid) basis:
United Arab Emirates
United Kingdom – Jersey
If a DDU (Delivery Duty Unpaid) destination is selected, product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. As we are unable to advise the amount this may be, we will always seek your confirmation by email prior to dispatching a DDU order. Please look out for this email to ensure timely dispatch of your order.